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Rapid Rehousing Case Manager

Location: YWCA Pathways for Women Lynwood, WA 98036

Reports To: Director of Housing Services

Description: Provides progressive housing stability case management and advocacy for participants in Rapid Rehousing (RRH) Program. This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


  • Assists referred participants to verify and document RRH program eligibility, and complete program application materials.
  • Utilizes Fenn-Jorstad Self Sufficiency Matrix, and other assessment tools as appropriate, to identify barriers to housing stability.
  • Utilizes principles of Motivational Interviewing, Housing First and Harm Reduction to assist participants with the development of a Housing Stability Action Plan, which address identified barriers to housing stability.
  • Serves as a liaison between participant and YWCA Landlord Engagement Specialist, and assists clients in housing search, providing advocacy and coaching to facilitate positive and productive landlord/tenant relationships.
  • Provides clients with trauma informed support case management and advocacy. Make referrals and linkages to community resources for housing, employment and other basic needs. Meets with client at least once monthly (in home, once participant is housed).Tracks progress towards identified Housing Stability Action Plan goals using Housing Stability Check-in Form and Monthly Budgeting Form. Maintains accurate and complete case files documenting services provided.
  • Reassess participant eligibility at 90 day intervals to determine ongoing need for rental subsidy. Adjust Housing Stability Action Plan as needed to maintain stable housing.
  • Exit participants from RRH program when they are determined to be stably housed and able to maintain stable housing without the RRH subsidy OR upon completion of 12 months of subsidized rental assistance. RRH Case Manager will conduct Exit interview which includes plan for maintaining stable housing without the RRH Subsidy. Participants who are unable to maintain stable housing after 12 months will be assisted in accessing other resources to maintain stable housing, including the possibility of additional RRH funds on a case by case basis.
  • Provide clients with detailed information about data sharing and obtains informed consent for the sharing of data, making alternate arrangements for those that opt out of data sharing.  Cooperates with evaluators on the collection and analysis of data
  • Efficiently and effectively collaborates with YWCA and Snohomish County Coordinated Entry partners as well as professionals in the community in order to ease transitions and overcome barriers to accessing needed services and supports
  • Maintain Flex Funding and tracks spending to ensure funds are not over spent and are administered per grant requirements
  • Attend staff meetings, partnership meetings and trainings as directed.
  • Work alongside volunteers, where applicable. Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Employ an anti-racist framework, in alignment with YWCA Social Justice Initiative to support participants impacted by structural racism, implicit bias, and socio-economic inequity to promote equitable outcomes for program participants.
  • Implement all work by incorporating the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems. Recognize that solving racism is the root of how we understand and heal from these –isms.
  • Show demonstrated ability to interact with people of different cultures.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable. Understand where internalized oppressions (superiority and inferiority) play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective.
  • Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. Understand how racism has played a role in defining what respect and dignity is and use racial equity and multiracial perspectives when teaming with volunteers.
  • Other duties as assigned


Bachelor's Degree with two years of direct social service experience working with low-income and/or homeless families. Prefer chemical dependency and/or mental health background.


AA Degree with three years of direct social service experience, including one year of experience in working with low-income and/or homeless


Five years of experience working in the social service field with low-income and/or homeless families with demonstrated knowledge of domestic violence, trauma informed care, mental health issues, and chemical dependency as well as landlord/tenant issues.


Any combination of education and experience that adequately demonstrates an ability to perform this job effectively.


  • Commitment to working within an anti-racist framework to ensure racially equitable outcomes and advance the YWCA Mission;
  • Knowledge of affordable public and private housing resources in Snohomish County;
  • Good oral and written communication skills and organizational and record keeping skills;
    Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision;
  • Understanding of Chronic Homelessness, Harm Reduction and Housing First practices;
  • Must have a valid Washington State driver’s license, reliable transportation, and insurance.
  • Demonstrated experience using Motivational Interviewing techniques
  • Paid and/or volunteer work experience with emergency shelters, transitional housing programs, and/or other residential programs;
  • Knowledge of and experience as a service provider with any of the following: crisis intervention, victims of domestic violence, child abuse, substance abuse, mental health, welfare rights, case management, sexual assault, employment services, child development, and positive parenting skills
  • Knowledge of services available in Snohomish County for low-income adults and families.
  • Strong organizational skills and keen attention to detail
  • Excellent written and oral communication skills
  • Demonstrated ability to meet multiple deadlines
  • Experience working with communities of color
  • Demonstrated understanding of the intersection of racism and poverty
  • Ability to work independently as well as part of a team
  • Ability to maintain confidentiality
  • Core Competencies: Crisis Management, Customer Service, Race & Social Justice Advocacy, Interpersonal Skills, Relationship Building, Planning & Organizing (Time Management), Collaborative/Partnership, Coaching, Conflict Management, Fostering Diversity

PHYSICAL DEMANDS OF JOB: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift up to 30 pounds
  • Ability to conduct in-home visits with clients in a multi-level apartment complex
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


  • $16.35 per hour
  • 40 hours/week
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please submit your resume and cover letter, including where you found this posting, to Please include where you found this job posting.

CLOSING DATE: Open until closed with prioirty given to applications received by February 16, 2017.

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer