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Program Assistant #17-0204

REPORTS TO: Director of Suburban King County Regional Services (Gina Yarwood)

LOCATION: Family Village - Issaquah



As a critical member of the Community Services team, the Program Assistant provides general administrative, services, and record keeping support for multiple programs: Family Village Issaquah Community Services, Community Mental Health Services, and Housing Operations. The Program Assistant is often the first point of contact and must provide excellent and consistent customer service in an efficient, culturally appropriate and effective manner to program clients, visitors, donors, volunteers, and other YWCA staff.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


  • Provide excellent customer service at all times in an efficient, culturally appropriate, and effective manner
  • Respond in a timely manner to general inquiries from the general public, clients, donors, volunteers, and vendors contacting the agency in a variety of ways
  • Provide information or referrals to appropriate resources
  • Explain program policies, resources, and guidelines to participants and internal/external partners
  • Ensure consistent & welcoming front desk presence during regularly scheduled shifts.
  • Maintain up-to-date community resource & office manual
  • Assist program services staff in planning for and carrying out a variety of program services
  • Assist with special events (fundraising events, program or service events, or community events), which may include helping to set-up/break down a room, preparing written materials, photocopying, ordering supplies, contacting volunteers, donors, or clients, assisting at the event as required
  • Assist as needed in scheduling community services client appointments, preparation of client paperwork, and follow-up
  • Maintain strict confidentiality and security in regard to all YWCA client information
  • Support the team in providing service items (food and clothing), school supplies, and gifts
  • Assures that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Perform other duties as assigned 


  • High school diploma or equivalent
  • Minimum of one year of experience in office administration and customer service
  • Proactive administrative support of internal members
  • Demonstrated ability to consistently apply established policies, procedures, laws and regulations
  • Demonstrated accuracy and attention to detail
  • Ability to organize, prioritize, and perform multiple routine and non-routine tasks within timely manner
  • Strong written communication skills
  • Experience using Microsoft Word, Outlook and Excel programs
  • Commitment to diversity, including sensitivity to the needs of volunteers and clients from diverse cultural and economic backgrounds
  • Experience working with individuals and families from diverse socio-economic backgrounds, including people who have experienced homelessness
  • Ability to communicate and work with staff, volunteers, and clients/customers from a variety of backgrounds
  • Ability and willingness to work independently and as part of a team and to make sound judgements without on-site supervision
  • High degree of discretion and excellent judgment
  • Ability to deal with unexpected situations using basis crisis intervention skills
  • Ability to maintain a clam, caring, and professional demeanor at all times
  • Strong Working Knowledge of Microsoft Windows, Word, Excel, Internet and Email
  • Ability to work within the agency's Client Track database
  • Strong interpersonal and oral communication skills required
  • Ability to operate office equipment
  • Adherence to our attendance policy and punctuality is an essential part of the job
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Core Competencies Expected: Customer Service, Interpersonal Skills, Planning & Organizing (Time Management), Reliability, Discernment/Judgement, Problem Solving, Fostering Diversity, Race & Social Justice Advocacy

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Constantly performs indoor work
  • Frequently stands and walks in performing duties
  • Frequently sits, handles, and fingers in performing computer work and operating office equipment
  • Occasionally pushes, pulls, lifts and/or carries up to 40 pounds of donated clothing, food and other items
  • Occasionally performs outdoor work
  • Occasionally exposed to excessive noise, hazards, and extreme temperatures in walking across the property campus
  • Occasionally travels, climbs, squats, kneels, bends, and reaches outward and upward in performing duties
  • Continuously uses speech and hearing abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community.

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


  • Hourly rate: $15.38 Non-exempt
  • Full-time 40hours/week
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please submit your resume and cover letter to Please include where you found this posting in your application (HR purposes only).

CLOSING DATE: Open until filled

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer