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Housing Voucher Program Manager #17-0201 

REPORTS TO: Trish RYALS (Director of Snohomish and South King County Housing Management)

LOCATION: Everett Regional Center



The Housing Voucher Program Manager manages the activities of several tenant based voucher programs (Section 8)
within established policies and procedures. This position ensures compliance with housing priorities, applicable laws,
regulations, policies and procedures.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


  • Exercises considerable judgment in administering assigned programs in accordance with federal rules,
    regulations, and guidelines.
  • Manages activities of the Section 8 program within established policies and procedures; manages and
    monitors workflow and reviews reports with staff to ensure integrity and accuracy; communicates with staff
    via team meeting regarding changes in policies or procedures; resolves complaints and issues regarding staff
    and tenants.
  • Manage the successful Implementation of a new software program.
  • Hires, supervises, trains and evaluates staff and volunteers in accordance with YWCA personnel policies and
  • Effectively represent YWCA at informal hearings on program violations.
  • Effectively supervise the activities of 2 housing specialists.
  • Monitors service activity reports from contractors and agency providers and prepares reports as required
  • Maintains grant balances, ensures timely and accurate spend out of grants
  • Monitors fiscal contracts with partner agencies
  • Manages contract data and processes contract billings to the County and/or HUD
  • Manages contract files and ensures files are up-to-date
  • May perform weekly Housing Quality Standard (HQS) inspections
  • Maintains confidential client files, oversees eligibility compliance, certifies eligibility documentation, conducts
    periodic reviews
  • Accuracy, attention to detail, and consistent follow-through
  • Organizing and managing workload to meet timelines
  • Maintains records and prepares required reports
  • Commitment to diversity and ability to work well with diverse client population and staff
  • Coach and mentor direct reports to provide culturally relevant conflict resolution and problem
    solving strategies
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Perform other duties as assigned



  • Working knowledge of low-income housing, disabling conditions, culturally relevant services, and social
    services support in Snohomish County.
  • 2 years supervisory experience
  • Certified HUD Housing Quality Standard inspector or willing to obtain certification
  • Experience in community organizing, public speaking, human service program management, collaborative
    program planning, and/or community education
  • Commitment to working with diverse individuals, groups, communities and organizations
  • Excellent written, verbal and oral communication skills
  • Ability to work independently and as part of a collaborative team
  • Ability to work collaboratively with a variety of other agencies and organizations
  • Strong computer literacy skills, particularly in Microsoft Word, Excel and databases.
  • Background in accounting or bookkeeping
  • Candidate must be able to travel independently between multiple work sites within a day
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Core Competencies Expected: Analytical Thinking, Discernment/Judgement, Fostering Diversity, Organizational, Understanding, Problem Solving, Financial, Interpersonal Skills, Planning & Organizing (Time Management), Communication: Oral & Written, Process Management, Quality
  • Leadership Competencies: Coaching, Conflict Management, Collaborative/Partnership, Decision Making


PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community
  • Monitors client and staff safety by watching interactions, and scanning the Center for any unusual or suspicious activities
  • Frequently stands, walks, sits, and climbs in performing duties in the Center and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, and in general operations of the Center.
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and materials, occasionally up to 40 lbs. of food, hygiene supplies, clothing or other items
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%



  • Hourly rate: $23 or DOE. Pay grade: Exempt. Full-time 40hrs/week
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please email your resume and cover letter to Please include where you found this posting in your application (HR purposes only).

CLOSING DATE: 2/13/17 or until sufficient resumes are received.

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer