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Shelter Plus Care Program Coordinator


REPORTS TO: Shelter Plus Care Program Manager

LOCATION: Everett Regional Center


This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

A successful applicant will have proven abilities in maintaining accuracy and confidentiality of client information, attention to detail in preparing paperwork and an enthusiasm for supporting the housing programs. This is a Lead position and will mentor and guide the program staff and be the liaison to the director.  Our department administers a large volume of housing assistance. Computer literacy is required and will involve the use of Microsoft Outlook, Access, Excel, Word and property management data base. The candidate should also have a strong history prioritizing and handling a consistently high volume of tasks. Prior experience in the social services field or affordable housing, specifically working with the homeless population to include low-income and disabled individuals highly desirable.


  • Participates in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork and respect
  • Responsible for producing accurate initial lease-up files; responsible for reviewing all files for accuracy and compliance
  • Reviews and submits monthly utility reports to the business office for payment.
  • Responsible for reviewing and correcting (when needed) internal administrative functions of the department under the direction of the Director
  • Performs file reviews/audits.  Makes presentations and assists in conducting meetings as needed
  • Responds promptly to client, landlord, and partnering agency telephone/email inquiries and requests
  • Leads and Contributes to team effort by accomplishing related results as needed
  • Uses computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
  • Assures files are maintained according to the established procedures
  • Assures accurate hard copy program files
  • Update and ensure the accuracy of the organization's databases
  • Provides clerical and administrative support to management and other staff
  • Writes requests to tenants in regards to incomplete documentation, non-compliance, etc.
  • Maintains adequate amounts of various forms and packets used by the program and coordinates printing services
  • Completes operational requirements by scheduling and assigning organizational projects expediting work results
  • Schedules and assists in preparation for informal hearings
  • Oversees the activities of the Program Specialist(s) and Intake Specialist
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, residents, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Works respectfully and courteously with other employees, clients and the general public. Follows direction, and work well under pressure
  • Attends all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident report as required; report hazardous condition or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures
  • Other duties as assigned


  • Financial and statistical record-keeping techniques.
  • Attention to Detail
  • Decision making
  • Excellent oral, written, and interpersonal communication skills
  • Strong customer service orientation and skills
  • Letters and Reports  writing techniques  knowledge
  • Proficient in computer skills and MS Office Programs including Word, Outlook, Excel and PowerPoint.
  • Working knowledge of Landlord-Tenant Act.
  • Experience working with communities of color
  • Demonstrated understanding of the intersection of racism and poverty

Preferred Qualifications

  • AA Degree from an accredited college or university with major course work in public or business administration, economics, accounting or closely related field.
  • Auditing principals
  • Basic methods of statistical analysis.

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials
  • Frequently performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Frequently goes up and down flights of stairs, bending and reaching.
  • Frequently uses personal vehicle to conduct HQS Inspections.

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time


  • Full-time, 40/hours per week, $19.00 per hour
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please email your resume and cover letter to Please include where you found this posting in your application (HR purposes only).

CLOSING DATE: Open until filled.

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer