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Front Desk Receptionist/Van Driver

#17-0810

LOCATION: YWCA Passage Point Homes (Maple Valley) 98038

POSITIONS AVAILABLE: 2 (one full-time weekday evenings, 1 part-time weekend)

REPORTS TO: Program Manager of ReEntry & Reunification

DESCRIPTION:

This position should attract persons who enjoy providing customer service. You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The position provides transportation to the residents of the YWCA’s Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc. The position also provides operational and administrative support for the Passage Point Program including answering phones, guest services, transportation coordination, and security support.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration to the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

 

RESPONSIBILITIES:

  • The Receptionist/Van Driver is responsible for providing safe, timely and courteous transportation for residents while providing quality service
  • Adheres to all YWCA Passage Point policies with regard to transport of adults and children
  • Assists residents with any special needs during transportation; such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
  • Provides miscellaneous pickup and delivery services as directed
  • Tracks and coordinates approved transportation destinations
  • Works in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents
  • Answers telephone, responds to requests for information and resources, makes referrals to outside resources, provides customer service to office guests
  • May perform general office duties including filing, faxing, copying and mailings
  • Calls for maintenance and repair or replacement office equipment (in consultation with the Program Manager)
  • May maintain filing systems and performs record-keeping duties for check requests and timesheets
  • May provide support to Department Director and Program Manager during hiring processes, including logging and organizing applications and setting appointments
  • Guest sign in and sign out, checking guest list, and ensuring compliant with guest policy with residents.
  • Assists YWCA staff when requested with deliveries and donations and with volunteer projects
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Performs other duties as assigned

QUALIFICATIONS & COMPETENCIES:

  • Experience working with communities of color
  • Demonstrated understanding of the intersection of racism and poverty
  • Must pass criminal back ground check
  • Must be able to work with ethnically and economically diverse population both children and adults
  • Must have valid Washington State Driver License and insurance and an acceptable driving record. No more than 2 moving violation within a year period and no accidents within 3 years.
  • Must pass YWCA driving test
  • Must be knowledgeable of all safety precautions and comply with safety procedures
  • Ability to react calmly in emergency situations and be considerate
  • Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks
  • Core competencies expected: fostering diversity, race & social justice advocacy, attention to detail, communication: oral and written, customer service, planning and organizing, and professionalism in service
  • Ability to work evenings and weekends

PHYSICAL DEMANDS OF THIS JOB: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this job, the employee:

  • Continuously uses speech and hearing abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently sits for extended periods while performing desktop activities
  • Frequently stands and walks in performing duties in the office
  • Frequently uses hands and wrists, fingering, handling, grasping, and reaching in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently bends in obtaining files in drawers
  • Occasionally pushes and pulls up to twenty pounds

HOURS, RATE, BENEFITS:

  • 2 positions available: Full-time (30 hours per week) and Part-time (8 hours per week plus on call )
  • $15.00 per hour
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt
  • Full-time positions are eligible for an excellent benefit package including medical insurance, retirement plans, plus generous vacation, holiday and sick-leave plans
  • Part-time positions are not eligible for medical or time-off benefits
  • At the time of hire, all employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please send your resume and cover letter to lphiring@ywcaworks.org  including where you found this job posting.

CLOSING DATE: This position will remain open until filled with priority given to applications received by 9/13/17.

The YWCA of Seattle | King | Snohomish is an Equal Opportunity Employer