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Housing Assistant

#17-0809

REPORTS TO: Housing Service Manager

LOCATION: Opportunity Place, 2024 3rd Avenue, Seattle, WA 98121           

DESCRIPTION:

The Housing Assistant performs and coordinates various property management functions for the housing project.  This position may live onsite at Opportunity Place to carry out the job duties which will include periodic evening and weekend shifts.  The Housing Assistant provides administrative support to the Apartment Manager and facilities support to the building.  The position is part of onsite support team for residents.  

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

RESPONSIBILITIES:

GENERAL

  • Ensure equitable access to YWCA housing and maintain a supportive environment that results in long term stable housing for residents
  • Actively build positive relationships with residents and staff.
  • Answer resident and public inquiries and provide accurate information.

PROPERTY MANAGEMENT & ADMINSTRATIVE

  • Maintain compliance with all Fair Housing laws, and Landlord/Tenant laws, regulatory authorities and internal policies and procedures.
  • Write and distribute legal and non-legal notices to residents with supervisor support.
  • Provide administrative support, including check requests, routine correspondence,  data entry, report preparation, supply ordering, filing
  • Assist Apartment Manager with move-in and move-out inspections, conduct resident orientations, specific projects or general office duties.
  • Acts as a first responder to emergencies:
    • Available on-call to assist front desk in the event of client crisis or building emergency.
    • Reachable by phone within 5 minutes to respond to emergencies on scheduled on-call shifts.
    • Available and able to return to building within 5 minutes when on-call to respond to emergencies.
    • Work unscheduled hours in the event of an emergency/incident.
  • Perform general custodial duties for the building, as needed, when janitorial staff is unavailable to perform urgent or emergency janitorial duties.  Help maintain cleanliness of hallways, kitchens, common areas, stairwells, and kitchens and bathrooms
    • This includes, but is not limited to, sweeping, mopping and trash removal.
    • Monitor the cleanliness of the residential trash and recycle containers and helping to notify housing or facilities staff when additional cleaning is needed.
  • Carry out minor troubleshooting for repairs; assist in coordinating emergency repairs as needed.
  • Monitoring building activities after-hours and on weekends
    • Maintain confidentiality of resident and program information.
    • Maintain compliance with all Fair Housing and Landlord Tenant laws/regulations.
    • Maintain written record of resident contacts.
    • Respond to resident complaints/requests for assistance in timely, appropriate manner.
    • Help assure building rules are followed after regular housing office hours.

RESIDENT SUPPORT

  • Provide necessary services and referrals to residents
  • Recognize residents who receive McKinney services and report issues to Apartment Manager and Resident Life Coach. 

FRONT DESK DUTIES

  • When available, cover breaks and lunches for Resident, Guest and Client Support Specialists (front desk staff).
  • When working at the front desk, the following may be required;
    • Maintain security by limiting access to building and units
    • Assure building rules are followed
    • Work with residents in accessing needed services, makes referrals, advocates with service providers as needed.
    • Meet regularly with Apartment Manager to keep informed of resident issues and steps taken to resolve them.
    • Respond to residents or other clients in crisis (guests, walk-ins) or otherwise needing assistance
    • Unlocks doors for locked-out residents, keys up residents, guests, shelter clients per guidelines

SOCIAL JUSTICE

  • Support the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions play out in institutions and systems
  • Use the lens of social justice to review policies and procedures.

INTERNS & VOLUNTEERS

  • Adhere to all volunteer and intern protocol relative to usage, recognition and monitoring.  Works alongside interns and volunteers, where applicable
  • Assure that interns and volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Recruit, supervise and evaluate the performance of interns and volunteers working in Housing & Facilities division based on YWCA policies.

This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility.  It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements.  Individuals will perform other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Minimum one year experience in customer service position.
  • Demonstrated ability to interact with people of different cultures and non or limited-English speaking people. 
  • Knowledge of computer databases, spreadsheets, and word processing systems, including, Excel, Word and Outlook
  • Ability to prioritize and handle multiple tasks with frequent interruptions and changes in priorities.
  • Experience working with a culturally and linguistically diverse populations.
  • Understanding of racial, gender and class equity.
  • Commitment to diversity, including sensitivity to the needs of clients and staff from diverse cultural and economic backgrounds

PREFERRED QUALIFICATIONS:

  • Minimum 1 year experience in property management as an assistant apartment manager with a strong preference for direct experience working within the affordable housing field.
  • Experience with HUD, Section 8, Low Income Housing Tax Credits and/or another government program which required resident income certifications.
  • Proficient in property management software
  • Experience working with homeless people
  • Experience advancing social and economic justice

PHYSICAL DEMANDS OF THE POSITION:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this job, the employee:

  • Continuously use of speech, hearing and sight abilities in performing job duties
  • Continuously repetitive use of hands and wrists and frequent fingering, handling, grasping and reaching in using computers, telephones, fax machines and other office equipment and supplies
  • Continuously sitting, often for extended periods while performing desktop activities
  • Frequently walking to other departments, floors or buildings,
  • Frequently sitting and using computers, and working under fluorescent light fixtures.
  • Frequently lifting and carrying of up to 5 lbs. of paperwork and files
  • Frequently bends and stoops while obtaining files in lower drawers
  • Frequently getting up and moving around desk to key up clients and vendors on the elevator.
  • Occasionally stands, squats, kneels and bends  while performing duties
  • Occasionally climbs stairs of multi-level apartment buildings
  • Occasionally lifting items of up to 40 lbs.
  • Occasionally will need to be able to perform janitorial duties such as mopping, vacuuming, picking up trash inside and outside the building, cleaning kitchens and bathrooms. This requires standing, moving, twisting, stooping, bending, and use of cleaning chemicals.
  • Occasionally travel to other YWCA properties in King and Snohomish Counties.

* Continuously over 80% time; Frequently 20-80% time; and Occasionally under 20% time.

CORE COMPETENCIES:

  • Social Justice Advocacy - need to make a concerted effort at examining how environmental factors serve as barriers to residents and clients.
  • Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Caring - Demonstrates responsibility for the image and effectiveness of the Company, all Team Members, and the Customer.
  • Crisis Management - Performs jobs in a manner that minimizes hazards to oneself, others, and the environment. Maintains a physical work environment that contributes to the well-being of others.
  • Customer Service - Works with internal/external customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows services; is committed to providing quality services.
  • Flexibility - The ability to adapt to and work with a variety of situations, individuals and groups.  It is about being able to think on your feet, and not being disconcerted or stopped by the unexpected.
  • Interpersonal Skills – Extent to which an individual gets along and interacts positively with co-workers.  Degree and style of understanding and relating to others.
  • Planning & Organizing/Time Management – Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective.  Set priorities, goals, and timetables to achieve maximum productivity. 
  • Problem Solving - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.
  • Relationship Building -The ability to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support.
  • Reliability - Demonstrates a high level of dependability in all aspects of the job.

LEADERSHIP COMPETENCIES:

  • Achieving Measurable Results – Successfully exceeds goals; dedicated to exceeding the expectation of the internal and external residents, clients, donors and community leadership.
  • Communication - Conveys information and ideas either formally or informally to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Creating the Environment/Culture - Creates and sustains a culture that promotes the mission and vision of the organization.
  • Decision Making - Makes timely and good decisions based on a mixture of analysis, wisdom, experience and judgment.

EDUCATION REQUIREMENTS:

  • High school diploma or equivalent

HOURS, RATE, BENEFITS:

  • Grade 14.  Wage rate: $15.00-$15.90 per hour.
  • Fulltime.  Typical scheduled hours between 8 AM – 5 PM, Monday – Friday, with ability to flex hours into the evenings and weekends as needed and to provide emergency response as needed. 
  • Fair Labor Standards Act (FLSA) Classification: Non Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick-leave plans.
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund. 

 

TO APPLY: Send email and cover letter to sgerhardt@ywcaworks.org

CLOSING DATE: Open until filled.

The YWCA of Seattle | King | Snohomish is an Equal Opportunity Employer