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Women's Advocate - Angeline's Center for Homeless Women


REPORTS TO: Angeline’s Program Manager


YWCA Angeline’s Center for Homeless Women

2030 3rd Ave, Seattle, WA 98121


The Advocate does outreach and engagement to build professional relationships with clients, provides services to meet survival needs, and offers linkage with resources to help women move forward in their lives. 

Our Day Program is a drop-in program for homeless and low-income women serving over 200 women daily.  Our Enhanced Night Program offers shelter and support for 36-40 homeless women nightly who have chosen to leave the streets and build a better future.  From October through March, Angeline’s operates a Winter Shelter for an additional 40 women nightly.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color and LGBTQ-identified folks to apply.


  • Provides welcoming, safe environment by building trust and professional rapport with clients
  • Offers support and encouragement to clients transitioning in/out of homelessness
  • Maintains focus on helping clients move forward in their lives
  • Follows program policies and procedures to foster consistent, excellent service delivery
  • Works as a team, rotating tasks so all staff are cross-trained and effective in every task
  • Monitors outside activity, ensures sidewalks are safe and clear
  • Staffs the Front Desk to welcome women into the  space, monitor cameras, and respond to callers and visitors
  • Performs center check at least every 20 minutes by walking the entire space 
  • Provides quality supplies (personal care items, bed and bath linens, disinfectants)  and ensures reusable supplies are returned after use and secured
  • Maintains accurate and complete records (registration, summaries, sign-up sheets, log entries, incident reports)
  • Reads relevant documents to keep current with events, policies (logs, newsflashes, previous nights’ records)
  • Works effectively with other YWCA staff plus partnering agencies, other service providers (i.e. Women’s Referral Center, janitorial personnel).
  • Maintaining cleanliness and safety (clear exits, walkways) throughout the shift
  • Participates in staff meetings and trainings as directed to increase knowledge and skill
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. 

Additional Day Program responsibilities

  • Encourage a supportive community environment by coordinating activities and workshops to meet the needs of clients
  • Staffs the Help Desk to provide information and referral, coordinate linkages with other service providers.  
  • Staffs the dining room during meal times


  • At least one year of direct social service experience
  • Ability to work effectively and empathically with clients who have mental health and chemical related issues
  • Ability to engage, build professional rapport and helping relationships with our client group
  • Commitment to diversity including sensitivity to the needs of clients, staff and volunteers from diverse cultural and economic backgrounds
  • Strong organizational and record keeping skills
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision.
  • Any combination of skills and experience that demonstrates the ability to perform this job effectively.
  • Basic computer skill such as Excel and Microsoft Word


  • At least one year of direct social service experience with homeless women
  • A Bachelor's degree in a related field
  • Knowledge and experience related to crisis intervention, domestic violence, homelessness, mental health, case management, and substance abuse
  • Knowledge of available resources in Seattle-King County for homeless women
  • Core competencies expected: discernment/judgment, initiative, collaboration, organizational understanding, communication: oral and written, fostering diversity, and race & social justice advocacy

PHYSICAL DEMANDS OF THIS JOB: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this job, the employee:

  • Continuously uses speech and hearing abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently sits for extended periods while performing desktop activities.
  • Continually stands and walks in performing duties in Center.
  • Repetitively uses hands and wrists, fingering, handling, grasping, and reaching in using telephones, computers, kitchen equipment, donations and supplies.
  • Occasionally pushes and pulls up to ten pounds
  • Frequently lifts and carries supplies weighing up to 50 pounds

Continuously over 80% of the time, frequently 20-80% of the time, and Occasionally under 20% of the time.


  • Starting rate $15.38 per hour
  • On-Call hours as needed
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please submit your resume and cover letter to

CLOSING DATE: Open Until Filled

YWCA Seattle | King | Snohomish is an Equal Opportunity Employer