Bookmark and Share

Economic Resilience Initiative Empowerment Coach 

#17-0707 *Updated*



The Economic Resilience Initiative is a dynamic team focused on serving the most vulnerable and marginalized members of our community by building financial security for women and families. The ERI offers classes, coaching and training to clients, conducts workshops to clients on behalf of other service providers, and offers “train-the-trainer” workshops for community service providers. With a spirit of innovation and continuous learning, we strive to provide high-quality services that are culturally appropriate, relevant and valuable to the clients we serve.

The coach will coordinate and facilitate financial education classes and provide individual financial coaching for community members with the goal of improving money management skills and increasing their confidence in meeting their financial goals. Classes are interactive and customized to meet the needs of each cohort of participants. Topics include improving credit, decreasing debt, increasing savings, improving money management, and avoiding predatory financial services. The coach will provide one-one-one coaching services and administer an incentivized matched savings program, providing financial incentives to participants who accomplish financial goals. The coach will also connect participants to YWCA employment resources and to benefits like Orca LIFT and free tax preparation services. Target population varies, but typically includes people who are low-income, unemployed, and/or homeless, survivors of domestic violence, immigrants or refugees, or other adults or youth who have other barriers to financial stability.

This position also contains a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


Primary location: YWCA Greenbridge Learning Center and WorkSource Affiliate Downtown Seattle.  Will also travel to other sites throughout King or Snohomish County

REPORTS TO:                 

Economic Resilience Initiative Program Manager, YWCA Greenbridge Learning Center


Direct Service

  • Provide financial education for YWCA residents and clients and for general community members, including: curriculum development, preparation, speaker/partner coordination, coordination of all logistics related to classes, materials procurement, room set-up, class facilitation, program evaluation, and follow up with participants
  • Provide individual financial coaching to class participants to help participants meet their individual financial goals
  • Maintain complete and accurate client files for coaching clients and provides file review for other ERI staff to ensure contract compliance
  • Build rapport/long term relationships with clients. Remain objective and have unconditional positive regard for clients at all times.
  • Support clients in reaching financial goals such as repairing credit, paying off debt, building assets (retirement accounts, emergency funds, investment, education), and planning financial objectives for the future.
  • Administer matched savings program tied to the accomplishment of specific financial goals and designed to increase income and wealth
  • Work with a diverse population of low-income clients with barriers to employment, who have experienced lasting unemployment and who have faced systematic oppression resulting in financial distress. 
  • Be a resource for the client. Maintain relationships with financial institution that are helpful for the clients to reach their goals.
  • Partner with other YWCA programs and other social service agencies to provide financial education customized and tailored to the needs of their clients/target population; work with partner programs to adapt current curriculum and to coordinate logistics of classes
  • Work with ERI Team to continuously revise and improve curriculum design and delivery utilizing participants’ feedback, self-evaluation, and current best- and promising-practices in the field
  • Provide information, referral and advocacy for clients as needed
  • Maintain complete and accurate client files
  • Collect and compile participant data for program assessment and evaluation purposes and provide Program Manager with client success stories and anecdotal information to incorporate into program reports
  • May include preparing and entering data into various data tracking systems, and pulling/reviewing pre-set reports as needed by funders or for program evaluation purposes

Community Relations

  • Work with ERI and Community Jobs Team to continuously revise and improve program services, utilizing participants’ feedback, self-evaluation, current best- and promising-practices, innovative program models, and new research in our community and across the country, in the field of financial empowerment/asset-building
  • Meet regularly with ERI Program Manager for program planning and program evaluation
  • Collect, compile, and analyze participant data for program assessment and evaluation purposes; may include preparing and entering data into internal Client Track system, and pulling/reviewing pre-set reports as needed by funders or for program evaluation purposes
  • Ensure continuous assessment and evaluation of program; support Program Manager in developing/reviewing all paperwork/documentation and coordination with Client Data team to ensure all required data is entered, tracked and reported
  • Provide training and support to staff within the team; may provide some recruitment, coordination, supervision and support to program volunteers

Community Relationship Management

  • Partner with other YWCA programs and social service agencies throughout King and Snohomish to maintain strong working relationships for client referral and access.  This includes working to ensure that all aspects of the program are culturally relevant and customized to meet the needs of the populations that each agency/program serves
  • Develop and maintain productive working relationships with local banking/credit union institutions, financial planners, credit counselors, and other financial professionals
  • Assist with in-reach & out-reach to institutions and agencies, screening, determining eligibility, enrolling and orienting program participants
  • Conduct program presentations to community-based organizations when needed
  • Coordinate and network with other providers to develop new resources and maintain appropriate referral services
  • Coordinate linkages with other service providers to facilitate fluid service delivery and to maintain collaborative program planning and service coordination
  • Participate in scheduled team case consults and division meetings

Social Justice

  • Participate in YWCA workshops, caucuses and other social justice initiatives
  • Use a social justice lens to reflect on program structure, policies, goals/outcomes, participation, etc. and take action to reduce barriers to participation for people of color and ensure equal access to our programs and equal success for all participants
  • Support a team environment with a spirit of continuous learning and a lens of social justice in our work; apply critical analysis of race relations to examine how privilege and oppression affect our clients, how systemic racism and oppressions affect our work, how our own agency and program may participate in such systems, and how we can work to dismantle these systems and decrease race-based disparities and increase racial equity in the community
  • Implement all work by incorporating the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems. Recognize that solving racism is the root of how we understand and heal from these –isms
  • Demonstrate ability to interact with people of different cultures
  • Continue search for understanding of racial, gender and class equity
  • Adhere to all Volunteer Services protocols relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable. Understand where internalized oppressions (superiority and inferiority) play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective

Perform other duties as assigned


  • BA degree in related field and 1 year of professional experience OR 3 year’s professional experience.  Any combination of education and experience will be considered.
  • Experience providing financial education is highly desirable; although comparable experience in public speaking or group facilitation will also be considered
  • Trained in the coaching methodology or willing to be trained upon employment
  • Sensitivity to the needs of YWCA clients, who are homeless, low income, limited English speaking or impacted by domestic violence, substance abuse or other barriers to employment, and experience with individuals and families facing these issues.
  • Excellent organizational and record keeping skills
  • Demonstrated ability to work independently and function as a part of the larger team
  • Commitment to social justice and the mission and vision of the YWCA
  • Demonstrated understanding of the intersection of racism and poverty
  • Proficient in Windows, Word, Powerpoint, Excel and Outlook
  • Successful candidate must be able to travel independently to multiple worksites
  • Must have the ability to work flexible hours; may include both daytime and evening hours
  • Core competencies include: Adaptability/Flexibility, Collaboration/Partnership and Relationship Building, Communication, Continuous Learning, Decision Making/Problem Solving, Discernment/Judgment, Fostering Diversity, Initiative, Innovation, Planning/Organizing, Reliability, and Race & Social Justice Advocacy

PHYSICAL DEMANDS OF THIS POSITION:  The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, carries laptop and paperwork to perform duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information and using computers
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers


  • Hourly rate: $16.35 - $19.00
  • Full-time, 40hrs/wk.
  • Fair Labor Standards Act (FLSA) Classification: Non-Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY:  Please submit cover letter and resume including where you found this position to: 

CLOSING DATE: This position will remain open until filled.

The YWCA of Seattle- King County- Snohomish County is an Equal Opportunity Employer