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Supportive Services for Veteran Families Program Manager


LOCATION:  Renton Regional Center

REPORTS TO: Director, Homeless Initiatives


The SSVF Program is a Rapid Rehousing program whose main goal is to house homeless veterans and their families along with providing short-term case management services.  In addition this program coordinates supportive services to very low-income Veteran families who are residing in permanent housing to help families sustain their housing. 

This program is located at the YWCA Renton Regional Center but will serve families county-wide.   The program is part of the Homeless Initiatives Department within the Specialized and Integrated Service Division. This Division has a reputation in the community for providing culturally competent services with particular emphasis on serving homeless and low-income families and individuals. This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


The Program Manager is responsible with the day to day operations of the SSVF program. The Program Manager duties include hiring of staff, development of policy, procedure and organizational materials and budget oversite.

The Program Manager I will provide technical assistance, supervision and support for case managers who work with veterans’ and their families to obtain or maintain permanent housing.  He/she/they will also be responsible in partnership with the case management team for the coordination of additional support services such as employment, support groups, life skills, etc. necessary to assist families with their identified goals.

The Program Manager is required to attend meetings throughout the community with other veteran programs.


  • Hires, supervises, trains and evaluates case management staff in accordance with YWCA policies and goals.
  • Conducts weekly case management meeting. 
  • Coordinates and secures resources and training for staff to effectively carry out job responsibilities.
  • Fosters and coordinates quality programming and services to meet the needs of veterans and their families.
  • Coordinates with other YWCA departments including Specialized & Integrated Services in order to offer veterans a variety of services and opportunities.
  • Takes the lead when necessary in crisis situations and on-call for emergencies.
  • Handles client complaints in a fair and equitable manner under established procedures.
  • Maintains effective working relationships with other service providers, funders and the community.
  • Takes the lead with team to outreach veterans in the community who are eligible for the program.
  • Monitors progress toward contract goals and is responsible for program outcomes.
  • Compiles statistics and generates reports as required.
  • Ensures that program expenses are within budget.
  • Represents the YWCA to the community (i.e. public speaking, tours).
  • Incorporates the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continues search for understanding of racial, gender and class equity.
  • Adheres to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assures that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Performs other duties as assigned.


  • Bachelor's degree plus three years of social service experience working with veterans and their families. A combination of experience and education may substitute the need for a degree.
  • Experience with staff supervision and program management.
  • Knowledge of housing resources in King County including Landlord/Tenant Laws and Fair Housing Laws.
  • Knowledge of the Veteran community and resources.
  • Experience working with the homeless and people with disabilities.
  • Strong oral and written communication, organizational and record-keeping skills.
  • Computer skills, including intermediate level abilities in Microsoft Word, Excel and email.
  • Knowledge of trauma informed services model and approaches to implementation.
  • Knowledge of and strong commitment to diversity and anti-racism policy.
  • Understands institutional barriers based in race, gender and poverty that face women and families, and encourages action to eradicate those barriers.
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Veteran a plus.
  • Core competencies: coaching, problem solving, discernment/judgment, flexibility, race & social justice advocacy, fostering diversity.
  • Must have a valid WSDL.

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this job, the employee:

  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


  • Full-time, 40 hours per week, Monday through Friday. Salary DOE.
  • Occasional evening, weekend and holiday hours required.
  • FLSA status:  Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please submit your cover letter and resume to

CLOSING DATE: Open until filled.

YWCA of Seattle • King County • Snohomish County is an Equal Opportunity Employer