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Resident Life Coach


REPORTS TO: Housing Services Manager

LOCATION: Opportunity Place


The Resident Life Coach provides comprehensive case management service to residents of 29 McKinney units at Opportunity Place. Position also serves as a resource to other housing staff on helping residents increase their housing stability. Resident Life Coach also collaborates with other housing staff on building activities that involve Opportunity Place residents.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.



  • Provide case management to residents of McKinney units, maintains case files, document services provided and progress accomplished
  • Provide supportive housing services to residents of Opportunity Place Apartments, including crisis intervention, information and referral, referral to rental assistance programs, and etc.
  • Keep supervisor informed of tenant issues and steps being taken to resolve issues
  • Facilitate client access to resources related to independent living
  • Work with Opportunity Place a staff to devise and implement a course of action for tenants not complying with program guidelines and/or policies
  • Develop and implement service plans in collaboration with residents including goals, objectives, time-lines and services required.

Direct Case Management:

  • Complete screening to determine residents’ need (housing, employment, education, domestic violence, mental health, substance abuse treatment, health, parenting, legal and reunification)
  • Provide residents with support services and/or make referrals or linkages to other community agencies to resolve barriers to housing, employment and other basic needs
  • Assist residents in developing goal and action plan, and documents progress and referrals
  • Provide assistance to residents who have been identified as in danger of eviction.  Act as an advocate for these residents and assist in addressing issues that put them at risk
  • Assist residents who have been accepted for YWCA housing in becoming permanent housing-ready.  This includes conducting or referring for life skills training, concrete resources or other services
  • Work as a member of housing services team and in concert with other community service providers to deliver support services and ensure follow-through; develops and maintains these collaborative relationships
  • Facilitate educational classes, workshops and presentations
  • Assist the residents with unit move-in/out inspections as needed


  • Assist with in-reach & out-reach to institutions and agencies, screening, determining eligibility, enrolling and orienting program participants
  • Make program presentations to community-based organizations when needed
  • Coordinate and network with public and private housing providers to develop new resources and maintain appropriate referral services
  • Coordinate linkages with other service providers to facilitate fluid service delivery and to maintain collaborative program planning and service coordination; includes organizing on-site presentations from service providers

Record Keeping and Compliance:

  • Maintain complete and accurate resident files which demonstrate intensive case management
  • Collect client statistics in a timely and accurate manner.  Document service provided and track client progress
  • Generate reports as required

Service Coordination:

  • Work in collaboration Director of Housing, Housing Services Manager, Housing Assistant, Lead Resident, Guest and Client Support Specialist, Mental Health Counselor, Wellness Advocate and other service providers as needed to increase stability and retention of residents by way of regular communications with residents, efficient response to resident needs and building-wide events to foster good resident relationships with neighbors and management
  • Participate in scheduled team case consults and division meetings
  • Keep all resource materials updated and share resources with all YWCA staff

Social Justice:

  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Use the lens of social justice to review policies and procedures.

Interns & Volunteers:

  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable. Understand where internalized oppressions (superiority and inferiority) play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
  • Recruit, supervise and evaluate the performance of interns and volunteers working in Housing & Facilities division based on YWCA policies.

This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility.  It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements.  Individuals will perform other duties as assigned.


  • B.A in Social Services, and at least three years’ experience working with at risk-high risk populations.  One year of experience may be substituted for education.
  • Minimum 2 years’ experience in case management/Life Coaching as a case manager, Life Coach or closely related position in a role that required: Familiarity with Domestic Violence, Drug Alcohol addictions and/or mental health 
  • Ability to communicate and work with staff and residents from a variety of backgrounds and people of different cultures and non or limited-English speaking people. 
  • Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision
  • Ability to deal with unexpected situations using basic crisis intervention skills
  • Commitment to diversity, including sensitivity to the needs of clients and staff from diverse cultural and economic backgrounds
  • Commitment to working with homeless women, men and children.
  • Demonstrated ability to interact with people of different cultures and non or limited-English speaking people. 
  • Fluency in verbal and written English.
  • Knowledge of computer databases, spreadsheets, and word processing systems, including, Excel, Word and Outlook
  • Experience working with communities of color
  • Demonstrated understanding of the intersection of racism and poverty
  • Core Competencies (General): Caring, Crisis Management, Ethics & Integrity, Flexibility, Holding People Accountable, Interpersonal Skills, Planning & Organizing (Time Management), Race & Social Justice Advocacy, Relationship Building, Fostering Diversity
  • Core Competencies (Leadership):Achieving Measurable Results, Collaborative/Partnership, Communication, Creating the Environment/Culture, Decision Making

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Continuously perform indoor work including sitting while operating a computer 
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community
  • Occasionally lifts/carries 10 pounds or less
  • Occasionally climbs stairs of multi-level apartment complexes
  • Occasionally stands, squats, kneels and bends while performing job duties
  • Occasionally travel to other YWCA properties in King and Snohomish Counties. 

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time


  • Hourly rate: $16.35 - $19.00
  • Full-time, 40hrs/wk
  • Fair Labor Standards Act (FLSA) Classification: Non-Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please submit your resume and cover letter, including where you found this posting, to

CLOSING DATE: Open until filled.

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer