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Health Care Access & Healthy Birth Outcomes Program Manager II

#17-0606

LOCATION:                       2024 Third Ave., Seattle, WA 98121

REPORTS TO:                   Regional Director - Health Access

DESCRIPTION:              This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

The Health Care Access and Healthy Birth Outcomes Program Manager leads health care access and healthy birth outcomes programming. These programs focus on improving health for women and their familities through providing health insurance, health care navigation, health education and linkages to other support services. These programs primarily serve homeless and underserved women, and their families at several sites in greater Seattle and high risk pregnant women with an emphasis on supporting women of color in Seattle and South King County. The Program Manager coordinates daily operations, providing staff supervision and leads program implementation, program evaluation, community collaboration and contract management.   

RESPONSIBILITIES:

  • Leads the development, implementation, and evaluation of the Health Care Access and Healthy Birth Outcomes programs;
  • Manages Health Care Access and Healthy Birth Outcomes contracts to ensure deliverables are met;
  • Serve as primary liaison with program funders including contract management, program and financial reporting;
  • Supervise all Health Care Access and Healthy Birth Outcomes programs staff including hiring, training, day to day supervision, and performance evaluations;
  • Partners with the Fiscal and Data Coordinator to ensure monitoring of program contracts, including preparing monthly invoices, completing weekly budget overview, monitoring general ledger details and the monthly operating reports;
  • With the Fiscal and Data Coordinator and Data Department, monitor and maintain all data tracking requirements
  • Manage Medicaid Administrative Claiming activities, including the Random Moment Time Study process, invoicing, audits and monitoring changes to policies and procedures
  • Lead program referral process and case conferencing
  • Lead continuous quality improvement activities including analysis of client survey data and data generated across all project databases.
  • Establish and maintain systems to improve efficiencies in program activities
  • Identify opportunities for staff growth and learning including appropriate community trainings; 
  • Serve as a liaison between the Health Access Department Director and program staff;
  • Coordinate Eye Care for the Homeless Project;
  • Facilitate staff collaboration with other YWCA programs, public health and community-based organizations and other local providers in medical, dental and vision field;
  • Build and maintain relationships with HBO referral agencies including the identification of primary contacts and the development of program champions
  • Manage and expand relationships with HCA site partners
  • Develop, monitor and refine MOUs with new and existing partners
  • Represent the programs to community groups, funders and media outlets;
  • Ensure HIPAA compliance across all program components
  • Develop and maintain program policies, procedures and protocols
  • Coordinate team participation in HOPE Network, Health Care for the Homeless Network, King County IPA Network and Equal Start Community Coalition;
  • Collaborate with other staff to research, strategize, write and edit grant requests;
  • Convene regular staff meetings and ensure that agency- and department-wide information is communicated with team;
  • Participate in Health Access Department Management Team meetings and other leadership activities such as retreats
  • Identify emerging community needs and resources
  • Lead program responses to shifting community needs and healthcare system changes;
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Other duties as assigned.

QUALIFICATIONS & CORE COMPETENCIES:

Either:

  • At least 3 years of experience with peer support models and direct service in community health reaching homeless and/or underserved communities 

Or:

  • Bachelor’s Degree and 1 year of experience with peer support models and direct service in community health reaching homeless and/or underserved communities

And:

  • Minimum two years of supervisory and program management experience required

Additional Required Qualifications:

  • Previous work experience with at risk families and high risk pregnancy;
  • Understanding of the Affordable Care Act, Medicaid and perinatal case management
  • Flexibility, strong organizational skills and ability to problem-solve creatively
  • Ability to manage multiple projects simultaneously
  • Experience with diverse cultures and promoting social justice and health equity
  • Commitment to diversity, including sensitivity to the needs of clients and staff from diverse cultural and economic backgrounds
  • Experience managing contracts and building community partnerships

Preferred Qualifications:

  • Prior experience developing or adapting case management tracking forms
  • Prior experience conducting community-based program evaluation
  • Strong written and verbal communication skills
  • Able to give and receive constructive criticsm
  • Proven track record for managing deadlines and multiple commitments
  • Prior grant writing experience
  • Bilingual English-Spanish

Core Competencies Expected: Forward Thinking, Adaptablity, Coaching, Collaboration, Planning and Organizing, Fostering Diversity, Social Justice Advocacy

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:

  • Constantly uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
  • Constantly sits while doing indoor work including operating a computer
  • Frequently uses speech, hearing, and sight abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently lifts/carries up to 10 pounds and pushes and pulls up to 12 pounds in performing duties in the office and in traveling to off-site meetings
  • Occasionally reaches outward, stands, squats, kneels, bends, walks and lifts items up to 20 pounds in performing duties in the office and in traveling to off-site meetings
  • Occasional local travel to multiple locations for off-site meetings
  • Indoor office environment

*Constantly requires this activity or exposure 66+% of the time, frequently: 33%-66%, occasionally: up to 33%.

HOURS, RATE, & BENEFITS

  • Full-time, 40 hours per week, Exempt position
  • $22.83 – DOE, per hour
  • Fair Labor Standards Act (FLSA) Classification: Exempt
  • Excellent benefits including medical insurance, retirement plans, plus generous vacation, holiday and sick-leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please email your resume and cover letter to afarrell-sheffer@ywcaworks.org. Please include where you found this posting in your application (HR purposes only).

CLOSING DATE: Open until filled

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer