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Relocation Coordinator

#17-0605

REPORTS TO: Asset Manager

LOCATIONS: This position will start in Everett and will move between Lynwood and Mount Lake Terrace as renovations progress at each community.

11802 4th Ave W, Everett, WA 98007

19703 68th Ave W, Lynnwood, WA  98036

4004 212th St SW Mountlake Terrace, WA  98043

DESCRIPTION:               

The YWCA self manages a permanent affordable housing portfolio of 851 units in 13 properties within counties of King and Snohomish.

This time-limited until Dec 2018, 18-month position is responsible for overseeing resident relocation services during construction at the YWCA Snohomish Portfolio (Wear To Live, Somerset Village, and Victorian Woods). The Relocation Coordinator will be responsible for the following either directly and/or with assistance from other relocation staff.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

GENERAL RESPONSIBILITIES

  • Serve as the point of contact (liaison) among YWCA staff and the Construction Team, and the other parties involved in the temporary relocation and renovation for the Project. As the liaison, the Relocation Coordinator will oversee the general coordination of activities to minimize the impact of the renovation work on the residents;
  • Maintain the overall schedule for the temporary day relocations. As part of the this effort, the Relocation Coordinator will coordinate with YWCA staff and the Construction Team to monitor the construction schedule and provide timely notice to the residents of changes in the proposed schedule;
  • Work with Contractor’s Site Superintendent to ensure that units are construction ready;
  • Oversees all communications between YWCA personnel and residents with regard to relocation activities, including, but not limited to:
    • Facilitate resident meeting to brief them on the temporary relocation plans, process, schedule, and logistics;
    • Coordinate counseling and if needed, provide assistance for the resident to pack and unpack belongings;
    • Assist on unit inspections to ensure preparedness as needed,
    • Assist Asset Management on Initial Certifications for all households,
    • Notify the Overqualified tenant in writing not less than 60 calendar days prior to the actual move out,
    • Provide residents translation and interpretation services;
    • Assist with resident questions and complaints, complete research, and follow-up with resident if needed;
  • Hold, distribute, and track off-site gift cards for those resident relocation;
  • Ensure compliance with the YWCA Relocation Plan;
  • Establish and maintain effective working relationships with a diverse group ranging from housing authority officials and employees, residents, community organizations, and the general public;
  • Work closely with asset management staff, Apartment Managers, Director of Housing – Snohomish County, and maintenance staff.

SOCIAL JUSTICE

  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Use the lens of social justice to review policies and procedures.

This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility.  It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements.  Individuals will perform other duties as assigned. 

MINIMUM QUALIFICATIONS

  • Excellent knowledge of spreadsheets, and word processing systems, including, Excel, Word, and Outlook
  • Demonstrated ability to effectively manage and meet multiple deadlines within tight time constraints and non-routine work
  • Demonstrated organizational skills; ability to prioritize and handle multiple tasks with frequent interruptions and changes in priorities
  • Experience working and effective communicating with a culturally and linguistically diverse populations
  • Fluency in verbal and written English
  • Ability to travel between multiple housing properties
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty

PREFERRED QUALIFICATIONS

  • Experience in property management
  • Experience working for a social service provider
  • Experience advancing social and economic justice
  • Knowledge of Fair Housing standards and Landlord-Tenant laws
  • Experience in tax-credit and housing compliance

CORE COMPETENCIES

  • Social Justice Advocacy - need to make a concerted effort at examining how environmental factors serve as barriers to residents and clients.
  • Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
  • Flexibility - The ability to adapt to and work with a variety of situations, individuals and groups. It is about being able to think on your feet, and not being disconcerted or stopped by the unexpected.
  • Holding People Accountable - involves the ability to be totally clear with others about
    what has to be achieved, to what standard, by when, within what budget, and then make clear their accountability for delivery.
  • Initiative - Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
  • Interpersonal Skills - Extent to which an individual gets along and interacts positively with co-workers.  Degree and style of understanding and relating to others.
  • Planning & Organizing (Time Management) - Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective.  Sets priorities, goals and timetables to achieve maximum productivity.
  • Relationship Building -The ability to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support.
  • Reliability - Demonstrates a high level of dependability in all aspects of the job.
  • Specialized Knowledge - Ensures knowledge of field is updated and uses best practice of the field/industry is utilized in their service.

LEADERSHIP COMPETENCIES

  • Achieving Measurable Results - Successfully exceeds goals; dedicated to exceeding the expectation of the internal and external clients, donors and community leadership.
  • Communication - Conveys information and ideas either formally or informally to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Creating the Environment/Culture - Creates and sustains a culture that promotes the mission and vision of the organization.
  • Decision Making - Makes timely and good decisions based on a mixture of analysis, wisdom, experience and judgment.

PHYSICAL DEMANDS OF THIS POSITION

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:

  • Continuously performs indoor work including sitting while operating a computer
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community
  • Frequently climbs stairs of multi-level apartment complexes
  • Occasionally lifts/carries 20 pounds or less
  • Occasionally stands, squats, kneels and bends while performing job duties
  • Occasionally travel to other YWCA properties in King and Snohomish Counties.

*Continuously over 80% of the time, Frequently 20-80% of the time, and Occasionally under 20% of the time.

HOURS, RATE, BENEFITS

  • Time-limited until Dec 2018, 18 months, 40 hours per week.  Days and hours may vary. Occasional weekend hours may be required.
  • This position is classified as Pay Grade 16.  Wage rate: $17.00-$19.00 per hour, depending on experience. 
  • Excellent benefit package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plan
  • Fair Labor Standards Act (FLSA) Classification: Non-Exempt.
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY: Please email your resume and cover letter to kfrench@ywcaworks.org. Please include where you found this posting in your application (HR purposes only).

CLOSING DATE: Open until filled.

The YWCA of Seattle | King | Snohomish is an Equal Opportunity Employer