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Supportive Services for Veteran Families Case Manager

REPORTS TO: Program Manager I, Supportive Services for Veteran Families (SSVF)

LOCATION: Based at 4800 S 188th St, suite 245 SeaTac, WA 98188 and traveling throughout King County is required.

DESCRIPTION: The SSVF Case Manager will work closely with homeless and formerly homeless Veterans and their Families with the YWCA’s Homeless Initiatives Department, which is part of the Specialized and Integrated Services Division. The SSVF Case Manager will identify and engage with homeless and at-risk Veteran families to assist them in obtaining and sustaining affordable permanent market-rate housing. This will require establishing effective case management relationships with our Veteran families, property managers and other social service providers in coordination with the SSVF guidelines. SSVF Case Managers will also provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist.

The YWCA has a reputation for providing culturally competent services with particular emphasis on serving homeless and low income families. Valuing diversity and actively championing anti-racism policy and program delivery are our core values.


  • Provide case management and outreach services throughout King County to locate, identify, engage and refer homeless and formerly homeless Veterans and their families to their veterans benefits, health and human services as needed. Examples of outreach would include but not limited to: veteran agencies, community partnering agencies, encampments, food banks, community colleges, etc.
  • Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the screening and application process.
  • Provide links to housing and housing stability resources.
  • Build relationships with landlords/property managers.
  • Work in collaboration with other social service providers in the community.
  • Assess the strengths and challenges of the Veteran family and assist family in developing action steps towards their housing stability goals and individual goal plans.
  • Provide or ensure provision of life skills and support when needed.
  • Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
  • Conduct home visits to ensure housing stability.
  • Accurately and thoroughly document through regular reporting and record keeping as directed.
  • Attend weekly SSVF staff meetings
  • Attend meetings with human service providers and other community functions as related to the SSVF program as directed.
  • Show demonstrated ability to interact with people of different cultures.
  • Continuing search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.  Work alongside volunteers, where applicable
  • Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
  • Perform other duties as assigned.


  • BA in social services or related field and/or a minimum three years of experience working with low-income individuals, families, and individuals with disabilities
  • Knowledge and experience in providing services to Veterans.
  • Experienced in crisis intervention and case management.
  • Experience working with homeless individual/families
  • Understanding of family dynamics.
  • Experience working with persons who have chemical dependency and mental health issues.
  • Knowledge of and experience working with, persons who have experienced military sexual trauma and/or domestic violence.
  • Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County.
  • Ability and willingness to travel throughout King County to conduct home visits with Veteran families. Licensed, insured driver willing to use own vehicle in conducting related tasks is required.  
  • Core competencies expected: time management, attention to detail, crisis management, communication skills: oral and written, customer service, interpersonal skills, respect, empathy, reliability, collaboration, initiative, fostering diversity, organizational understanding, and social justice advocacy.
  • Women Veterans and Veterans of Color are strongly encouraged to apply 

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this job, the employee:

  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time while conducting training on SSVF program or attending community job fairs


  • $16.35 per hour
  • Full-time, 40 hours per week, some evenings and weekend work required
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt.
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans.
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan.  Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund 

TO APPLY: Please send your resume and cover letter along with the job title included in the subject line to and

CLOSING DATE: This position will remain open until filled.

The YWCA of Seattle | King | Snohomish is an Equal Opportunity Employer