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Volunteer Coordinator

#17-0806

LOCATION:  1118 5th Ave, Seattle, WA 98101 (Downtown Seattle) with travel to multiple locations in King and Snohomish Counties

SUMMARY: The Volunteer Coordinator contributes to the Volunteer Services Department and is responsible for fostering strong relationships between the Seattle, King County and Snohomish County communities through volunteerism. This position is centered in placing importance on building relationships and connecting with volunteers, staff, and clients with the knowledge that we do not currently live in an equal society; in order to do so, we must apply an understanding of anti-racism principles, equity not equality, and cultural competency. 

This individual will engage ongoing and one-time volunteers with an emphasis on implementing equitable and accessible volunteer recruitment and retention processes. Working with the Volunteer Services Department team, the Volunteer Coordinator will uphold volunteer best practices, develop and maintain volunteer management resources, and provide supplemental training to staff and volunteers. This position requires excellent interpersonal and communication skills and will help our programs and staff meet client needs by engaging volunteers, as well as assist in providing a meaningful volunteer experience. This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

RESPONSIBILITIES

Volunteer Engagement:

  • Recruits and intakes volunteers (including ongoing volunteers, groups, service learners/interns, court-ordered individuals, committee members, and event volunteers).
  • Collaborates with YWCA departments, programs, and partner agencies to convert volunteer needs into appropriate volunteer positions that serve client and program needs.
  • Connects volunteers from communities of color and other underrepresented groups with the YWCA and fosters relationships between volunteers and the agency in a dignified, humane, and client-centered way.
  • Processes volunteer applications, including background checks and references.
  • Works with staff to ensure that volunteers are treated with respect and dignity and meets volunteer needs based on the intersections of race, gender, sexual orientation, able-bodied, and systemic barriers faced by volunteers.
  • Implements volunteer usage within programs across the agency.
  • Coordinates volunteer appreciation events with program staff across the agency to recognize volunteer efforts within the agency.
  • Coordinates YWCA community-wide events, such as United Way’s Day of Caring, School Days, corporate service days, and more.

Community Outreach:

  • Collaborates with agency staff and conducts outreach in the community, particularly communities who reflect the agency’s client-base, around volunteer opportunities with the YWCA and its partner agencies.
  • Participates in community events and volunteer fairs to recruit volunteers.
  • Manages the Twitter handle @VolunteerYWCA and contributes to the creation of digital content for Volunteer Services to highlight volunteerism in the agency and community.
  • Creates and sends digital Volunteer Newsletter to over 1,000 YWCA volunteers on a monthly basis.
  • Implements alternate strategies around volunteer engagement in diverse communities and historically marginalized communities.
  • Markets all volunteer job descriptions online and via other appropriate channels such as Twitter.

Data Input:

  • Collects data and volunteer feedback from surveys and focus groups.
  • Inputs volunteer data into volunteer database.
  • Maintains accurate records of volunteer participation.

Coordination and Orienting :

  • Coordinates Volunteer Services Department volunteers and provides training when necessary.
  • Works with Volunteer Services Manager to develop and give volunteer management trainings for YWCA staff.
  • Conducts YWCA Volunteer Orientations for new volunteers when appropriate.

Additional Responsibilities:

  • Attends regular division meetings and supports other division events.
  • Participates in social justice meetings and events to search for understanding of racial, gender, and class equity.
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in institutions.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition, and monitoring.
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Performs other duties as assigned or necessary.

QUALIFICATIONS & COMPETENCIES

  • Associate Degree or equivalent post High School level in an appropriately related field.
  • At least 1 year of experience working in volunteer coordination and/or volunteer management.
  • At least 2 years of experience working with volunteers in social services or community-based organizations.
  • Demonstrated commitment to building relationships and using an intersectional, anti-racism lens in community work.
  • Culturally-competent customer service and communication skills with the ability to discern how to address barriers and meet needs in regards to volunteerism.
  • An understanding of volunteer management theory and current trends.
  • Demonstrated ability to foster relationships with staff and volunteers.
  • Ability to adapt and be flexible to changing priorities.
  • Proven experience utilizing social media and current technology for marketing and recruitment purposes.
  • Demonstrated ability to think critically and problem-solve through the lens of racism.
  • Willingness to develop new skills and participate in personal and professional development.
  • Strong verbal and written communication skills and an ability to speak in a public forum.
  • Strong organizational skills and attention to detail.
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Preferred experience as a volunteer for multiple organizations.
  • Proficient in Microsoft Office (including Word, Excel, PowerPoint, and Outlook).  Database management, Constant Contact, SharePoint, and Office 365 a plus.
  • Core competencies expected: Collaboration, Attention to Detail, Customer Service, Relationship-Building, Communication (Oral/Written), Adaptability, Discernment/Judgment, Social Justice Advocacy, Fostering Diversity, Planning and Organizing, Problem Solving, Flexibility, Ethics and Integrity.

PHYSICAL DEMANDS OF THIS POSITION

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee: 

  • Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community.
  • Frequently stands, walks, sits, and climbs in performing duties and in traveling to off-site meetings.
  • Frequently reaches and grasps in using telephones, computers, and in general operations.
  • Frequently lifts and carries up to 15 lbs. of paperwork, files, and materials.
  • Frequently to occasionally performs close work while updating files, reading program information, and using a computer.

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

HOURS, RATE & BENEFITS

  • Regular, Full-time, 40 hours per week.
  • A Monday-Friday schedule is standard, however, the candidate must be able to work an occasional evening or weekend.
  • Hourly Rate: $15.62-$19.53
  • Fair Labor Standards Act (FLSA) Classification: Non-Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans.
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.

TO APPLY:  Please submit a cover letter and resume to Elise Hirschi at ehirschi@ywcaworks.org.

CLOSING DATE: Open until filled. 

YWCA Seattle|King|Snohomish is an Equal Opportunity Employer