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Emergency Shelter Domestic Violence Advocate #14-0602

LOCATION: YWCA Downtown Women Emergency Domestic Violence Shelter

REPORTS TO: Program Manager, Domestic Violence Unit

DESCRIPTION: The Emergency Shelter DV Advocate is responsible for providing crisis intervention counseling and other social services to women in crisis who are temporarily housed in the Downtown Emergency domestic violence shelter.  


  • Perform data entry for numerous programs into data systems, HMIS, Infornet, Client Track
  • Ability to work with a diverse population and provide culturally competent advocacy
  • Provide advocacy based counseling to Domesitc violence survivors and their children
  • Complete screening process to fill available shelter space
  • Complete the intake process for client admittance including data collection and reporting
  • Assist emergency shelter residents by providing resources, information and referrals
  • Provide crisis intervention and referrals on the 24 hour emergency domestic violence crisis line for those seeking shelter and other services, not limited to domestic violence
  • Able to effectively safety plan with survivors of domestic violence, including, shelter residents, walk-ins and over the phone
  • Develop ongoing referral relationships with health, legal and social service system
  • Provide parent support, and education to YWCA shelter residents
  • Provide crisis intervention assessment and case management, as well as referrals to outside agencies
  • Maintain and update client files regularly to provide timely data collection and reporting
  • Attend staff meetings & maintain 30 hours of annual DV training
  • Develop ongoing relationships with other services agencies to be able to help clients navigate systems such as the health & legal systems and other community resources
  • Work as a member of case management team and in concert with other community service providers to deliver support services and ensure follow-through; develops and maintains these collaborative relationships
  • Show demonstrated ability to interact with people of different cultures
  • Continuing search for understanding of racial, gender and class equity
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.  Work alongside volunteers, where applicable
  • Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
  • Performs other duties as assigned


  • Must have completed a minimum of twenty hours of initial basic training that covers: advocacy based counseling; history of domestic violence; legal, medical, and social services; system advocacy; confidentiality and ethics; client safety assessments; planning, problem, and crisis intervention; providing services and advocacy to individuals from diverse communities; policies and procedures for DV service; and referrals and shelter resident transfer
  • Bachelor’s degree in social services or related field or at least three years of direct social service experience
  • One year of direct service experience in providing advocacy with survivors of domestic violence
  • One year experience working within the HMIS, Infonet, and client track data entry systems
  • Experience, ability and willingness to communicate and work well with survivors from a variety of racial, cultural, and economic backgrounds and with various religious beliefs, lifestyles, sexual orientations,
    age variance, differing abilities
  • Experience working in population substance abuse, mental illness, sexual assault, homelessness and women in crisis
  • Experience in maintaining accurate and timely documentation of clients files
  • Ability to work independepent in a shelter environment with limited supervision
  • Demonstrated ability to work well independently and as part of a team environment, with proven ability to assist and support in the development of team decisions and program policies
  • Strong orientation toward advocacy, with ability to navigate multiple systems (i.e., human services, health, criminal justice, CPS
  • Strong knowledge’s of community resources, and other partnering agencies
  • Core competencies expected: Fostering Diversity, Social Justice Advocacy, Attention to Detail, Collaboration, Communication: Fostering diversity, social justice advocacy, Oral and Written communication, Crisis Management, Customer Service, Interpersonal Skills, Personal Credibility, Planning & Organizing/Time Management, Reliability, Specialized Knowledge, Leading & Developing Others and Discernment/Judgment

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:

  • Constantly sits while doing indoor work including operating a computer
  • Constant local travel to multiple locations for off-site meetings
  • Frequently uses speech, hearing, and sight abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
  • Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings
  • Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings
  • Indoor office environment with occasional outdoor work and exposure to excessive noise

*constantly requires this activity or exposure 66+% of the time, frequently: 33%-66%, occasionally: up to 33%.


  • 2 Part-time (16 hours/week) positions available: Weekend (Sat–Sun) Swing Shift and grave yard shift
  • $16.35 per hour
  • Fair Labor Standards Act (FLSA) Classification: Non-exempt

TO APPLY: Please submit a cover letter and resume including where you found this position to  In your cover letter identify three specific challenges when serving survivors of
domestic violence and possible solutions to these issues.

CLOSING DATE: This position will remain open until filled